"Be it furniture, clothes or health care, many industries today are marketing nothing more than commodities - no more, no less. What will make the difference in the long run is the care and feeding of customers" Michael Mescon
"You'll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture can't be copied" Jerry Fritz
"There are only two ways to get a new customer: 1. Solicit a new customer any way you can. 2. Take good care of your present customers so they don't become someone else's new customers." Ed Zeitz
"It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while." Napoleon Hill
"One hundred minus one can't be ninety-nine in the hotel business. It may be zero. If one employee out of hundreds gives a bad impression to a certain customer, it will be one hundred percent damage for our hotel image for that customer." Ichiro Inumaru
"The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed." Henry Ford
"If you could change anything about the way you approach selling, the thing that would make the biggest difference is your attitude - your attitude toward your customers, your service, the benefits of your products, your employer and yourself." Dan Burt
"There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Sam Walton
"After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers." Konosuke Matsushita
"No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration." Harvey Mackay
"Once you shape a company to service the marketplace and your services are necessary, the company develops a compulsion of its own to grow." Liz Claiborne