SFBCIC Case Study by Irene Yam

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Slide Notes

Southern Farm Bureau Casualty Insurance Company (SFBCIC) is a multi-line regional property and casualty insurance company operating in six states: Arkansas, Colorado, Florida, Louisiana, Mississippi, and South Carolina. Currently, Southern Farm Bureau Casualty Insurance Company has a Superior Rating of A+ from the A.M. Best Company.

SFBCIC Case Study

Published on Nov 18, 2015

Southern Farm Bureau Casualty Insurance Company - Workspot Case Study

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PRESENTATION OUTLINE

Southern Farm Bureau Casualty Insurance Company

SFBCIC Case Study

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A+

SFBCIC has a Superior Rating from A.M. Best Company

Challenge

Provide better & faster service to SFBCIC Customers!

Providing a Bring Your Own Device (BYOD) policy to SFBCIC has become a critical need as more SFBCIC employees and agents have begun utilizing smart phones and tablets to perform daily work activities.

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And BYOD Policies...

Intuitive user interface for over 500 agents

For mobility access, especially for our insurance agents, we needed an intuitive user interface that was simple for our field agents to download and manage on their own mobile device,” says Gordon Michelli, Manager of PC Development and Support, SFBCIC.

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Why Workspot

#1 User Experience
Cloud based & Leveraged Cisco ASA
Run: SharePoint (intranet), email, homegrown rate application
Convenience of carrying only iPad for insurance agents

“Piloting with Workspot cloud enabled us to leverage our existing infrastructure. Other enterprise mobility vendors wanted us to install an appliance in the data center,” according to Michelli.

"I like how Workspot is simple to deploy..."

"And it didn't require extra desktop support - a smooth & fast rollout!"

Following feedback from the initial pilot, Gordon received emails from other sales reps asking for access. “It was a good problem to have. Workspot is easy to download, and it’s an app on iTunes. So, when reps heard about Workspot from the other pilot testers, the reps began downloading Workspot on their own,” says Michelli.

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SFBCIC - Arkansas, Colorado, Florida, Louisiana, Mississippi, & South Carolina

“Now we have technology that highlights our key value: Real Service. Real People.”

The biggest benefit to SFBCIC’s business in Louisiana is the increased customer engagement coupled with fast turnaround times. SFBCIC values its quality of products and agents.

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full Length Case Study: See Notes for URL

www.Workspot.com

http://www.workspot.com/testimonials/southern-farm-bureau-casualty-insuranc...

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Slide Notes