Managing Priorities

Published on May 16, 2019

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Managing Priorities

 With objectives and Key Results

Problem Statement

 Conflicting and unclear priorities

Prioritization Effort

 on MA&TC Leadership team level
Photo by Darwin Vegher

All the time?

How do we stop fire fighting


How do we create

Focus on what's important?

 How do we actually
Photo by Lynda Giddens

Standardize Prioritization

Photo by Jamie Street


 and Key results
Photo by IsaacMao

OKR Principles

into 3-5 objectives

 Break Priorities down
Photo by mikecogh

3-5 key results

 every objective consists of
Photo by Nick Fewings

SO: improve crse performance

  • Reduce TAT from 9 to 7 days
  • Raise OTD from 60 to 75%
  • Hold NPS at 8.0
  • Implement 6S
  • Implement OKRs

O: Implementation of 6s started

  • 6S implementation in LcSC evaluated
  • 6S implemented at Goods Receipt Dock
  • 6S implemented for "Fast Track"

weekly review

 Are we on course?
Photo by Ethan Sykes

quarterly review

 where do we go next?

priorities roll up and down

Photo by Counse


 Know what everybody works on
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no more than 5!

Photo by harold.lloyd

pilots in services

questions? thoughts?

 Do we want to standardize prioritization?