WHEN YOU RESPOND

AND LET THE CUSTOMER KNOW YOU DIDN'T FORGET THEM.

TO FIX SOONER RATHER THAN LATER

FOR THE 20% OF THINGS YOU ENCOUNTER 80% OF THE TIME.

IT TAKES TO DO SOMETHING GOOD IN YOUR WORKFLOW.

DOCUMENTS THAT PEOPLE USE, AND REVISIT/REWRITE THEM.

TO LOVE THE PRODUCT. AND SPEAK TO MORE OF THAT.

OF THE CUSTOMER LIFE CYCLE AND WHAT YOU HAVE THE MOST CONTROL OVER.

OF THE CUSTOMER AND DON'T LET THEM DOWN.

WITH YOUR PEERS AND THE WORLD.

DOING SOMETHING GREAT.

WHO NEED EXTRA ATTENTION, AND DELIVER IT.

AND UNDERSTAND HOW MANY CASES ARE ESCALATED.

THAT EVERYONE CAN MEASURE.

POINT OF VIEW.

BE BRIEF, BE BRILLIANT, BE GONE

IF YOU DON'T KNOW, SAY SO.

USE YOUR PRODUCT EVERY DAY.

FOR CUSTOMERS TO CONTACT YOU.

LIKE, "What would you like this product to do differently?"

BASED ON PRIORITY OF CUSTOMER EXPERIENCE.

AS YOUR NORTH STAR.

WHO HAVE DIVERSE EXPERIENCE AND STRENGTHS.

WITH CUSTOMERS EVERY DAY.

WHAT’S ONE THING THAT WE SHOULD CHANGE?

WHAT’S ONE THING WE SHOULD STOP DOING?

REMEMBER IT, WRITE IT DOWN, AND SHARE IT.

Read them, understand them, and use them to better your approach and reactions.