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2024-05 TG COO

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PRESENTATION OUTLINE

1.

KNOW YOUR VOICEs,
OWN YOUR CONVERSATIONs

2.

YOU CAN ONLY IMPROVE WHAT YOU CAN MEASURE

YOU CAN ONLY MEASURE WHAT YOU CAN LABEL
3.

3 VERBAL STYLES

4.

9 VERBAL STRATEGIES

OR SIMPLY… 9 VOICES THAT WE CAN USE
5.

1. TENDENCY

HOW I TEND TO TALK
6.

2. SENSITIVITY

HOW OTHERS HEAR MY TALK
7.

3. SKILLS

HOW CAN I TARGET MY TALK
8.

9 VOICES

  • Ask - Inquire
  • Ask - probe
  • Ask - diagnose
  • Suggest - articulate
  • Suggest - ADvice
  • Suggest - ADvocate
  • Tell - critique
  • Tell - Correct
  • Tell - ChallengE
9.

A QUICK EXERCISE

GO TO YOUR ASSIGNED WHITEBOARDS

Cheow Tuan Soh