pillars and actions

.

quality strategy
address all 4

for pillar in pillars:
action();

users

users == purpose

beta
regression
exploratory
automation

beta actions

• infrastructure
• enroll
• support
• feedback

regression actions

• define
• execute
• respond
• maintain

exploratory actions

• identify tours
• go exploring
• share findings
• find explorers

automation actions

• identify
• build
• respond
• maintain

data

data == insight

telemetry
analysis
impact
projection

telemetry actions

• identify
• add
• report/alert
• maintain

analysis actions

• hypothesis
• measure
• findings
• apply and share

impact

• identify
• what-if scenarios
• preventative
• capitalization

projection

• identify metrics
• low/high
• key predictors
• apply + share

business

$ ~= time ~= quality

KPIs
competitive
E2E
cost and speed

KPI actions

• define
• measure
• trend
• impact

competitive

• identify
• use
• predict
• "borrow"

E2E

• upstream
• downstream
• before
• after

cost/speed actions

• features +/-
• processes
• grease
• tooling

team

the team is everything

care
learn
visibility
reward

caring actions

• hire passionate people
• customers
• team
• career

learning actions

• cross-training
• technical
• customer visits
• support calls

visibility

• private kudos
• pulic kudos
• dashboarding
• monetary (visibility @ home!)

rewards

• movie tickets > raise
• 20%
• badges. yes, badges

LARP
rank pillars
actions {4,3,2,1}

break point