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4 Steps to Manage Conflict at Work

Published on Nov 24, 2015

Conflict management, mediation and negotiation training help business professionals to take charge of the difficult, and sometimes awkward, conversations at work. #conflictmanagement #peakconflict #yyc #yeg #yql #mediationtraining #negotiationtraining

PRESENTATION OUTLINE

4 Steps

to manage conflict at work
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Some conversations feel like an uphill climb.

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Sometimes it's like you're only talking to yourself.

Take charge by having a plan to navigate the tough talks.

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Step 1: Identification
When you identify the desired need to resolve the issues, it's progress.

Photo by Pulpolux !!!

Step 2: Consensus
When you define and prioritize the issues to be resolved, you gain consensus to continue moving forward.

Step 3: Understanding
When you are actively listening, you engage each other in seeking to understand all sides in order to find solutions.

Step 4: Solutions
When you feel understood, you are open and willing to find solutions together.

Listening + Understanding = Solutions

With Alberta’s cyclical economy, your team must have uncomfortable conversations to be effective in any market. Through Peak Conflict Solutions' Learning Retreat for Conflict Management Training, gain deep insights into conflict management and negotiations, all in a relaxed and engaging environment.

Have Awkward Conversations with Confidence