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7 Steps For Dealing With Angry Customers

Published on Nov 18, 2015

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1.

Angry Customers

7 STEPS FOR DEALING WITH THEM
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2.

CUSTSERVGUY.COM

INSIGHTS TRENDS IDEAS
3.

REMAIN CALM

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4.

PERSONAL

DON'T TAKE IT
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5.

LISTENING SKILLS

USE YOUR BEST
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6.

SYMPATHIZE

ACTIVELY
7.

SYMPATHIZE

ACTIVELY
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8.

APOLOGIZE

GRACEFULLY
9.

APOLOGIZE

GRACEFULLY
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10.

SOLUTION

FIND A
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11.

TAKE A MINUTE

FOR YOUR SELF
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12.

TAKE A MINUTE

FOR YOUR SELF
13.

7 WAYS TO DEAL WITH ANGRY CUSTOMERS

  • Remain calm
  • Don't take it personal
  • Listen
  • Sympathize
14.

7 WAYS TO DEAL WITH ANGRY CUSTOMERS

  • Apologize
  • Find a solution
  • Take a break
15.

CUSTSERVGUY.COM

INSIGHTS TRENDS IDEAS

Mattias Handley

mrhandley