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Allowing Talent: From defining competency to aligning with leadership

Published on Oct 13, 2013

This presentation was created from a discussion in a LinkedIn Group called HR Japan Roundtable between Charles Pribyl and James Santagata, which took place during September 2013.

Here is the link to the discussion: http://goo.gl/WTqWdX

PRESENTATION OUTLINE

ALLOWING TALENT

WHAT DO WE NEED? HOW DO WE FIND IT? WHAT DO WE DO WITH IT?
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COMPETENCY & TALENT

SKILL IS THE VEHICLE & BEHAVIOR DEFINES PERFORMANCE
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SKILLS & COMPETENCIES

  • Can be learned
  • Are visible & easy to see

BEHAVIORS & TALENTS

  • Potential waiting to be tapped
  • Need to probe to find
  • Must be developed & aligned

TALENT IS THE DIAMOND - LEADERSHIP SHAPES IT - COMPETENCY GIVES IT PURPOSE

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JOHN ELWAY

TREMENDOUS NATURAL TALENT WITH STANDARD NFL SKILL SET
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FRANCHISE PLAYER

COACHES BUILT AROUND HIS UNTEACHABLE TALENT

WASN'T ALWAYS A SUPERSTAR

SKILL NEEDED DEVELOPMENT BEFORE FULL POTENTIAL WAS REACHED

EXCEPTIONAL TALENT

NO AMOUNT OF PRACTICE OR STUDY WILL ENSURE NFL STARDOM
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FEW WILL REACH THE NFL

BUT ALL ARE VIRTUALLY EQUAL IN TERMS OF SKILL/COMPETENCY

COMPANIES MISS TALENT BY:

  • Focusing purely on competencies during selection
  • Checkbox system for yrs/exp, certification, etc.
  • No correlation of skill sets & superior performance
  • Applicants that can check boxes may still be inferior

CONCEPT OF TALENT IS FLAWED

HOW IT IS DEFINED, JUDGED, & SELECTED
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SOME TALENT IS BAD

LIKE STEALING, BACKSTABBING, & POLITICKING
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SOME TALENT IS CIRCUMSTANTIAL

RIGHT PLACE AT THE RIGHT TIME OR LEVERAGING A GREAT BRAND

A "GREAT" SALESPERSON

AT A MASSIVE BRAND MAY NOT SUCCEED IN A STARTUP
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CANDIDATE A

  • Ivy Leager that tests well and has good GPA
  • Starts career with great brand company
  • Now has track record & social proof, though incompetent
  • Moves on to fail at next 2 companies
  • Halo effect takes over, so last 2 experiences are "unlucky"

CANDIDATE B

  • Weak university & grades
  • Very talented & can sell anything to anyone
  • Goes to small company that fails despite great performance
  • Continues to perform at next 2 small companies
  • Performance will be seen as just "lucky" due to low social proof

SKILLS ARE IMPORTANT,

BUT ONLY IF UNDERSTOOD WHAT IS NEEDED AND HOW TO ASSESS

QUESTIONS ABOUT COLORED HAT SEQUENCES & MANHOLE COVERS ARE USELESS

DEMONSTRATE THEM

INSTEAD ASSESS SKILLS AS A BASELINE, THEN HAVE THE CANDIDATE
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"NOW LET'S ROLE PLAY"

"PLEASE WALK ME THROUGH YOUR BIZ DEV PROCESSES"

DON'T RELY ON EXPERIENCE ALONE

MOST PEOPLE HAVE 1YR EXPERIENCE x #YRS AT THE COMPANY

MOST HR & CEO'S CAN'T CLEARLY ANSWER

"WHAT MAKES A HIGHLY SUCCESSFUL SALESPERSON?"
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IDENTIFYING SUCCESS IS REALLY STATS IN DISGUISE

STANDARDIZED BETA COEFFICIENTS OF THE PSYCHOLOGICAL CORRELATES OF THE TOP SALES PEOPLE...
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FOOD FOR THOUGHT:

  • 1 player alone won't make the team win
  • Most organizations can't define or deploy correctly
  • Even so, still must be aligned and that makes talent not portable
  • A team of average talent that is aligned can outperform superstars
  • Most talent selection is flawed
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THE TEAM WIN

ONE PLAYER BY THEM SELF WILL NOT MAKE
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THE VIETNAM WAR

MOST COMPANIES CAN'T DEFINE OR DEPLOY CORRECTLY, FOR EXAMPLE
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MUST BE ALIGNED

WHICH OFTEN MAKES TALENT NOT PORTABLE.

COMPETE AT THE HIGHEST LEVEL

TEAMS THAT ARE COHESIVE, CULTURALLY BOUND, & DEDICATED

TALENT SELECTION IS FLAWED

  • Trait Ascription
  • Halo Effect
  • Social Proof
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WHICH IS THE BEST SALESPERSON?

  • Major brand, selling to other major brands, closing big
  • Major brand, selling to mid-tier brands, closing big
  • No name, selling to major brands, closing big

#3 MUST BE JEDI LEVEL

WHILE #1 & #2 HAVE BRAND, SUPPORT TEAMS, EXISTING PROCESSES, ETC...
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OVERPAY #1 & #2

BUT IN MOST CASES, THE HIRING FIRM WOULD GLADLY
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CHICAGO BULLS

A TALE OF TWO TALENTS

DENNIS RODMAN

7.3PTS & 13.1 REBOUNDS PER GAME

MICHAEL JORDAN

6.3 REBOUNDS & 31.5 POINTS PER GAME
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PHIL JACKSON

LET THE PLAYERS EXCEL USING THEIR STRONGEST TALENT

IT WORKED

THE BULLS WON 6 NBA CHAMPIONSHIPS IN THE 90'S

THE BULLS SHOWED PROOF

CHOOSING FOR TALENT, NOT COMPETENCIES IS A SUPERIOR METHOD

COMPETENCY MODEL & SCORECARD

IDENTIFYING TALENT CAN BE DIFFICULT, SO TOO OFTEN HR IS STUCK WITH

BUSINESS IS OPAQUE

SPORTS ANALOGIES ARE GREAT TO HELP PEOPLE RELATE, BUT
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GOOD PEOPLE FAIL TO PERFORM?

HOW CAN HR FORECAST & UNDERSTAND WHY
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DURING SELECTION, HR MUST

  • Separate experience & competency from expertise
  • Understand & determine portability of this talent

PSYCHOLOGICAL TESTING

CAN BE A STRONG TOOL FOR DETERMINING HOW TO HIRE & PLACE

96% CERTAINTY

IN SPORTS, THEY CAN MIND MAP AFFECTS OF PRESSURE ON PERFORMANCE WITH

10% SUCCESS RATE

WHARTON STUDY SHOWED THAT CV+UNSTRUCTURED INTERVIEW HAS A
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96% vS 10%

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TESTING HAS BARRIERS TOO

PEOPLE & THEIR EGO CAN BE A ROADBLOCK FOR SUCCESS
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"WAR FOR TALENT"

COMMON EXPRESSION, BUT NOT EVEN WAR CUTS THROUGH RED TAPE
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GENERAL MACARTHER

LIMITED RESOURCES BECAUSE SUPERIORS WERE THREATENED BY HIS TALENT

REACH HIS POTENTIAL & BE A HERO

AGREED NOT TO RUN FOR OFFICE POST WAR - GOT MEN & SUPPLIES TO
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GREAT IS TERRIFYING

GOOD PEOPLE ARE SCARY TO THOSE IN POWER

TAKEAWAYS

  • Competencies measure the basic skills needed to do a job
  • Talent is potential to excel that needs to be identified & coached
  • Specific talents need to be portable & cohesive to the team
  • Talent is difficult to find & measure, there are tools & methods that help
  • Talent can have internal barriers, making it even more difficult for HR
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HR JAPAN ROUNDTABLE

THIS WAS A VISUAL SLIDEDECK BASED ON A LINKEDIN GROUP DISCUSSION

CHARLES PRIBYL & JAMES SANTAGATA

MANY THANKS FOR FUELING THE DISCUSSION THAT MADE THIS POSSIBLE!

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