associate engagement

objectives

• Define associate engagement
• Describe the three types of associate engagement
• Answer & justify why businesses should care about associate engagement

what is associate engagement?

PASSION

COMMITMENT

DISCRETIONARY EFFORT

THREE TYPES OF ENGAGEMENT

ACTIVELY ENGAGED ASSOCIATES

• Builders & innovators
• Passionate about what they do
• Strive to meet & exceed role expectations
• Consistently perform at high levels

NOT ENGAGED ASSOCIATES

• Concentrate more on tasks than goals or outcomes
• Feel contributions are overlooked & potential is not being tapped
• Have unproductive relationships with managers & coworkers

ACTIVELY DISENGAGED ASSOCIATES

• Resist virtually everything
• Sow seeds of negativity at every opportunity
• Undermine the accomplishments of actively engaged coworkers
• Cause real damage to organizations

STATE OF THE AMERICAN WORKFORCE

• 2013 Gallup Report
• 30% of workers are actively engaged
• 52% of workers are not engaged
• 18% of workers are actively disengaged

why businesses should care

ORGANIZATIONS WITH HIGH PERCENTAGES OF ACTIVELY ENGAGED ASSOCIATES ENJOY...

22% HIGHER PROFITABILITY

21% HIGHER PRODUCTIVITY

65% LESS ASSOCIATE TURNOVER

48% FEWER SAFETY INCIDENTS

37% LESS ASSOCIATE ABSENTEEISM

41% FEWER QUALITY DEFECTS

28% LESS EMPLOYEE THEFT

$450 BILLION

summary

ASSOCIATE ENGAGEMENT CONSISTS OF PASSION, COMMITMENT, & DISCRETIONARY EFFORT

THREE TYPES OF ASSOCIATE ENGAGEMENT

• ACTIVELY ENGAGED
• NOT ENGAGED
• ACTIVELY DISENGAGED

ORGANIZATIONS WITH ACTIVELY ENGAGED ASSOCIATES ENJOY RESULTS ABOVE & BEYOND THOSE WITH NOT ENGAGED OR ACTIVELY DISENGAGED ASSOCIATES

THANK YOU