Becoming Assertive

Learn to Say NO without saying NO

• Acknowledge the other person's feelings
• tell them what you can do
• I understand you are angry, I can give you a refund if you bring in your receipt.

empathetic assertion

• show empathy for others
• don't give in
• I understand you are upset, that does not give you the right to yell.

consequence assertion

• let them know the consequence of that action
• If you continue to be late to work, I will cut your hours.

I statements

• I feel angry when you ignore me, I'd like you to look at me when I talk