2. know your online community needs
Bruce Lee was dedicated to his friends and family. He continuously sought to make his life and the lives of his friends and family better. As a martial arts instructor, Bruce sought to improve his students by first understanding what they were capable of. To do this, he first had to watch and observe his students' fighting ability before knowing how best to help them.
Before you can engage your online communities, you must first listen and understand the needs their needs. Listen, understand how they “move”, what they think and what they need. By doing this, you will find where you can add value and grow your community.