Ideas
Run With It:
To solve this issues personally I would create system based on location. Instead of having the employees serving based on paperwork, the employees should work based on location. Set up districts of the area the business serves in and divide the work among the employees. Saving time and resources the employees should be able to deliver more paperwork in a shorter time.
Law Offices of Julie M. Smith:
I would recommend advertising in a different way that approaches her potential clients. For example, advertise the business on the internet and have advertisements at businesses near the court houses.