WAYS TO COMMUNICATE EFFECTIVELY

WHY IS COMMUNICATION IMPORTANT?

• It allows us to understand what one another is saying
• Builds trust and respect between colleagues
• Enhances the decision making process
• Helps with problem solving in professional and personal relationships

TWO TYPES OF COMMUNICATION:

NONVERBAL

• Make sure you're maintaining eye contact.
• Posture is important. Sit up straight and face the speaker. This allows them to know you're interested in what they're saying
• Your face says it all. Display a friendly, inviting expression whether listening or speaking.

NONVERBAL CONTINUED

• Tone of voice conveys a lot. Make sure yours is soft and inviting.
• The proximity you have to the speaker means a lot. Allow them enough personal space to feel comfortable while speaking with you.

VERBAL COMMUNICATION

• Think before you speak. If you put thought into what you're saying, others will too.
• Be clear and straight to the point. Being direct saves times and avoids confusion.
• Don't dominate the conversation. You shouldn't be doing all the talking. Stop and ask for opinions or thoughts on what you're speaking about.

VERBAL CONTINUED

• Ask questions. Whether you're the speaker or the listener, it is important to ask questions for clarity. This helps everyone to stay on the same page.
• Speak with confidence. Believe in yourself and what you're saying and others will follow suit.
• Be concise. Ensure your choice of words are brief, but comprehensive.

In Conclusion:
Using nonverbal and verbal cues will allow you to better communicate with your colleagues.

Conclusion continued:
Relating to others is the best way to engage with them. People are naturally drawn to others like themselves. This peaks interest and creates an atmosphere of wanting to listen, not having to listen.