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Slide Notes

The goal is to convey threatening information in a way which promotes understanding, recall, and support for the patient;s emotional response and a sense of ongoing support.

COMMUNICATE WELL

Published on Mar 21, 2016

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PRESENTATION OUTLINE

COMMUNICATE WELL

IN THE ED
The goal is to convey threatening information in a way which promotes understanding, recall, and support for the patient;s emotional response and a sense of ongoing support.
Photo by Seif Alaya

Brief Outline

  • Demo BAD
  • Types of disclosure
  • Ask-tell-ask
  • SPIKES
  • Demo BETTER
Photo by Wanderlinse

Barriers in the ED

  • time
  • privacy
  • support/knowledge
  • lack of approach
Photo by tanakawho

DISCLOSURE TYPES

  • NONDISCLOSURE
  • FULL DISCLOSURE
  • INDIVIDUALIZED DISCLOSURE
NONDISCLOSURE IS THE TRADITIONAL MODEL THAT WAS USED IN BREAKING BAD NEWS ABOUT CANCER. A PATERNALISTIC MODEL OF THE PHYSICIAN PATIENT RELATIONSHIP THAT THE PHYSICIAN SHOULD DECIDE WHAT IS BEST FOR THE PATIENT, UNDERLIES THE USE OF A NONDISCLOSURE MODEL. THIS ASSUMES THAT THE PATIENT DOES NOT WANT TO KNOW BAD NEWS AND NEEDS TO BE PROTECTED FROM BAD NEWS. ADVANTAGES INCLUDE THE FACT THAT THIS IS TIME EFFICIENT, EASIER FOR THE MD. POOR FOR THE PATIENT AS THERE ARE LOST OPPORTUNITIES TO HELP PATIENTS ADJUST AND TO PROVIDE INTERVENTIONS-LITERATURE HAS FAILED TO SUPPORT THIS APPROACH*

FULL DISCLOSURE IS BASED ON THE ASSUMPTION THAT ALL PATIENTS WANT TO KNOW BAD NEWS AND THAT PATIENTS HAVE THE RIGHT TO FULL INFORMATION AND TO MAKE TREATMENT DECISIONS. THIS MAY NOT BE THE BEST MODEL FOR ALL PATIENTS, AS SOME MIGHT FEEL OVERWHELMED AND FRIGHTENED BY TOO MUCH DETAIL.

GIRGIS ET AL. ASSERT THAT INDIVIDUAL DISCLOSURE APPEARS TO BE THE BEST MODEL. THIS MODEL RECOGNIZES THAT PEOPLE ARE DIFFERENT IN THEIR PREFERENCES FOR INFORMATION AND THAT TAKING IN AND ADJUSTING TO BAD NEWS CAN TAKE TIME. THUS, INDIVIDUAL DISCLOSURE MODEL IS ADVANTAGEOUS BECAUSE IT ALLOWS FOR A TAILORING OF THE AMOUNT OF INFORMATION AND RATE OF DISCLOSURE, WHICH CAN LEAD TO A SUPPORTIVE PHYSICIAN PATIENT RELATIONSHIP. THIS MAY BE MORE TIME CONSUMING BUT IS ASSOCIATED WITH THE BEST ADAPTATION FOR THE PATIENT.

EFFECTIVE DELIVERY OF BAD NEWS(GIRGIS ET. AL)

  • SENIOR OR PRIMARY MD
  • PRIVACY
  • UNINTERRUPTED
  • CERTAIN DIAGNOSIS
  • CHECK UNDERSTANDING
  • SIMPLE/HONEST DELIVERY
  • EMPATHY
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WARNING SHOT

DON'T FORGET IT
USE BODY LANGUAGE TO LET THE PATIENT KNOW THAT BAD NEWS WAS COMING.
Photo by scragz

ASK
TELL
ASK

SPIKES

EASY TO DO-MOSTLY
Photo by bon_here

S

SETTING/PRIVACY/SUPPORT/PEOPLE

P

PERCEPTIONS
Photo by anieto2k

I

INVITATION/KNOWING WHAT AND HOW TO INFORM
Photo by justmakeit

K

KNOWLEDGE TRANSLATION IN PLAIN LANGUAGE
FOR INSTANCE, USING GRADE 8 LANGUAGE AS A REFERENCE.

E

BE EMPATHIC
Photo by C-Monster

S

SUMMARIZE AND MAKE A PLAN
Photo by swishphotos

BETTER DEMO

Photo by Dave77459

David Williscroft

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