CRITICAL MASS THEORY
- High Competence
- Supporters
- Just Going Along
- Passive, Cynics
- Amplify Critical Connections!
Amplify Critical Connections!
1) Build core of high competence & commitment
Identify who these people are, empower them, coach them, reward them, connect them.
2) Encourage Supporters, offer training and coaching, pay attention.
3) "Just go along" invite, listen, ask them about perceived concerns.
4) Passive/Cynical: invite their thoughts and do not let their inertia or counter-dependence derail you and your team.