Crucial Accountability

• Ask What and If?
• Study of Positive Deviants
• The "Hazardous 1/2 Minute"
• The "Fundamental Attribution Error"
• Skills: Name the gap, offset the obvious train wrecks, ask for permission,

"People can't fix a gap that they can't understand specifically, and you should never have a conversation about a gap that you can't explain specifically."

Carkhuff's Helping Skills

Empathy - Seeking True Understanding

Respect and Care

Specificity

Authenticity

Immediacy