Copy of Customer Service
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MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
CUSTOMER SERVICE
ZARA BROMPTON ROAD
There are certain customer service skills that every employee must master if they are forward-facing with customers
If you deal with customers on a daily basis, be sure to stay patient when they come to you stumped and frustrated, but also be sure to take the time to truly figure out what they want — they'd rather get competent service than be rushed out the door!
What are your customers telling you without saying it?
Customers may not be saying it outright, but perhaps there is a pervasive feeling that your software's dashboard isn't laid out correctly. "I can never find the search feature," or, "Where is the _____ function at again?"
When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt.
Make sure you're getting to the problem at hand quickly; customers don't need your life story or to hear about how your day is going.
More importantly, you need to be cautious about how some of your communication habits translate to customers, and it's best to err on the side of caution whenever you find yourself questioning a situation.
More importantly, you need to be cautious about how some of your communication habits translate to customers, and it's best to err on the side of caution whenever you find yourself questioning a situation.
