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Copy of Interviewing Chapter 4-2

Human Services Interviewing

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MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

ENCOURAGMENT

"TO CAUSE TO HAVE HEART"
Photo by Joe Houghton
2.

OPENING SKILLS

  • Encouragement
  • Door Openers
  • Minimal Encouragers
  • Questions
Photo by JD Hancock
3.

What is the most important tool you will ever use?

Photo by rishibando
4.

OPEN QUESTIONS

  • Encourage Dialogue
  • Help tell the story
  • Identify key issues
  • Provide details and examples
  • Deepen Understanding
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5.

WHY QUESTIONS

  • sound accusatory
  • sound critical
  • don't know why
  • overall uncomfortable feeling
  • generally avoid Why ?'s
Photo by Nick Chill Photography
6.

CLOSED QUESTIONS

"YES" OR "NO"
Photo by Terry McCombs
7.

HELPFUL OPEN QUESTIONS

  • Can you tell me more abut that?
  • Can you give me an example?
  • What else do you want to tell me about that?
  • How do you feel right now?
  • What seems most upsetting to you about that?
Photo by martinak15
8.

OPEN OR CLOSED PRACTICE

  • When will you be home for dinner?
  • How did you do on your exam?
  • What was relationship like?
  • Could you tell me more about that relationship?
  • Where do your parents live?
Photo by _Hadock_

Kathy Lehmann

https://www.facebook.com/kathy.lehmann.10