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PRESENTATION OUTLINE

Internship Professionalism Seminar

Facilitated by Michael Hendri, MA, SPHR
Photo by Wonderlane

AGENDA

  • Professionalism is Critical
  • Professional Attire
  • Communication
  • Customer Service
Photo by Arjan Richter

Agenda - Continued

  • Conflict Resolution
  • Networking
  • Tools
  • Activities
Photo by Arjan Richter

Professionalism: The Key to Career Development

  • Sets you apart from other student interns
  • Critical for your success in the program
  • Critical for Job Search success
  • Critical for continued career success
Photo by wili_hybrid

Professionalism: The Key to Career Development

  • Helps you stand out during interview process
  • Keeps you thriving during internship
  • Focuses you for superior performance on the job
  • Prepares you for continued success and growth
Photo by wili_hybrid

Dress Code - Male

  • Business
  • Casual
Photo by Tymtoi

Dress Code - Female

  • Business
  • Casual
Photo by sam_churchill

Communication

  • E-mail
  • In Person
  • Phone
Photo by pouwerkerk

E-Mail Communication

  • Are you “YELLING” in your e-mails?
  • Did you run the spill check?
  • Did you launch a flaming ball of destruction?
Photo by smaedli

In-Person Communication

  • Direct Style 
  • Indirect Style 
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Phone Communication

  • Remember to Smile
  • Introduce Yourself
  • Follow up is Important
Photo by doommeer

Customer Service

  • Does it really matter?
  • The more you give the more you receive
  • Civility and respect
Photo by Ikhlasul Amal

Conflict Resolution

Conflict Resolution

  • Active Listening
  • Self Meditiation
  • Problem Solving
Photo by Trypode

Conflict Resolution

  • Sorry what did you say?
  • Seeking peace and harmony
  • Focusing on the problem not the person
Photo by Trypode

Networking

  • Building Relationships
  • Meaningful Connections
  • Long-term Professional Development
Photo by tedeytan

Networking

  • Strong ties for career success
  • Helping each other is important
  • Developing professional connections
Photo by tedeytan

Tools

  • Networking/Business Cards
  • LinkedIn
  • Networking
Photo by felishumanus

Activities

  • Preparation
  • Phone Calls
  • E-mail/Internet
  • Meetings/Events

Summary

  • Professionalism is Critical
  • Attire Matters
  • Communication Skills
  • Customer Service
Photo by peripathetic

Summary (Continued)

  • Resolving Conflict
  • Networking 
  • Tools 
  • Activities
Photo by peripathetic