Copy of The Art of Listening by Eugenie Jones-Laughridg

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Slide Notes

Copy of The Art of Listening

Published on May 20, 2017

"The Art of Listening," is a customer satisfaction training presentation deck prepared by Kitsap Community Resources/CRD for family development specialist or anyone who works in client services.

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PRESENTATION OUTLINE

TEAM Building

Training Series

The Art of Listening

brings a client to Kitsap Community Resources

Regardless of the crisis that

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Housing and Community Support Services
Early Learning and Family Services
Employment and Training
Energy Assistance
Weatherization

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At the heart of their issue

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than anything else

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they're being heard

Every client wants to know

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Even if they don't

get their way

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Clients are more apt to respond

with reason and understanding

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10.

Knowing someone
has listened and
heard what they've said

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11.

Skillful Listening

compliments the client
shows concern
builds trust
and is the foundation of a good relationship

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12.

While some believe listening is simply waiting for their chance to talk,
skillful listeners listen for understanding

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13.

Certain behaviors demonstrate

this skill of listening to "hear"

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14.

Undistracted body language

Facing Forward

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15.

Maintained eye contact

16.

Taking notes

as your client talks

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17.

asking open-ended questions

who, what, when, where, how?

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18.

Also, by ending with a clarifying question

"So what I hear you saying is...?"

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19.

Taken as a whole these skills can improve

your ability to listen and hear your client

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20.

And the more you practice

the better listener you become

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21.

Thank You

For "listening"

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22.

for all that you do to serve our clients!

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23.

The Art of Listening

KCR/CRD Customer Satisfaction Training Series. 2017

Eugenie Jones-Laughridge

Haiku Deck Pro User

https://www.linkedin.com/in/eugeniejones/

Slide Notes