Crisis Management and Me

The Basics

• Follow Up
• Helping Skills
• Protocol
• Referral Management
• Now Let's Break That Down...

What Have Been My Strengths?

• Helping Skills: Listening, clarifying questions
• Dig deeper into issues
• Exceedingly present & active in community

What Have Been My Struggles?

• Follow Up: Continued follow-ups
• Helping Skills: Facilitating solution agreed upon by all parties
• Protocol: Frustration with disrespectful residents - Authoritative vs. Tyrannical
• Referral Management: True Understanding of resources

Why Did I Struggle?

• Wanting to alleviate problem with my own solution
• Difficulty with composure at disrespectful residents - struggle with control of situation
• No real life experience with most resources

How will I change?

• Notepad of follow ups with residents - check weekly
• Helping Skills: Have questions that hint at solutions
• Protocol: Have plan, maintain composure - environment calm and safe
• Visit on campus resources for real life experience

How will the changes affect the community?

• Follow up: Positive resident interaction - better environment
• Protocol: Residents feed off RA energy and composure - calm situation
• Referral Management: Residents connected to LSU - retention
• Helping Skills: Residents develop leadership skills from deciding solutions

Untitled Slide