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Design & Evaluation 2

Published on Nov 20, 2015

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MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

acknowledge good behaviour

(thank / praise / reward)
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2.

STAY CALM

Photo by Vvillamon
3.

make sure your response

is proportional to the problem
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4.

diffuse

don't escalate
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5.

defuse

don't escalate
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6.

use his / her name

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7.

proximity

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8.

invoke / involve authority figure

(instructor / teacher / parent / etc.)
Photo by Izaias Buson
9.

Make eye contact

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10.

be silent

and wait for the disruptive behaviour to end
Photo by RLHyde
11.

speak with the person...

PRIVATELY!
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12.

speak with the person...

PRIVATELY!
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13.

review expectations

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14.

refer to the disruptive behaviour

(i.e. the problem is with the behaviour, not the person)
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15.

Acknowledge input

put it in the "parking lot"; address it at a more appropriate time
Photo by nd-nʎ

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