DOOR ATTENDANT

ALSO KNOWN AS DOORMAN

WORKING FOR UPSCALE HOTELS

WHY NEED DOOR ATTENDANT?

• Projecting a professional image
• Providing personal service
• "The doorman is the first and the last person you will meet during your stay at a hotel "--(CFNC.org, 2001-2011)

WHAT IS THE DUTIES?

• Opening the doors
• Assisting the guests' arrival
• Loading and uploading the luggages from vehicles
• Escorting to registration area
• Assisting with valet parking services

EXCEED THE EXPECTATION

• Remembering the VIP's and regular guests' names, making them feel at home and warm

EXCEED THE EXPECTATION

• Known the nearby hotspots, tourist and special events informations around the hotel, answering all guests problem about traffic and transportation

EXCEED THE EXPECTATION

• Speaking more than one language , helping the guests from all over the world in hotel, speaking in their language or in lingua franca

THANK YOU FOR YOUR ATTENTION