Effective Communication

effective communication

• Understanding the emotion behind the information
• Can improve relationships
• Communicate difficult messages without creating conflict
• Is a learned skill

Effective communication skill # 1

Listening

• Make the speaker feel heard and understood
• Create an environment where everyone feels safe
• Save time
• Relieve negative emotions

Listening tips

• Focus fully on the speaker
• Avoid Interrupting
• Avoid seeming judgmental
• Show your interest

Effective communication skill # 2

Nonverbal

• Use open body language
• Enhance your verbal message

Nonverbal Tips (reading)

• Practice observing people
• Be aware of individual differences
• Look at nonverbal communication signals as a group

Nonverbal tips (Delivering)

• Use nonverbal that match with your words
• Use body language to convey positive feelings

Effective communication skill # 3

Managing stress

• More likely to misread other people
• Send confusing or off-putting nonverbal signals
• Disrupt capacity to think clearly and creatively

Managing stress tips

• Recognize when you're becoming stressed
• Take a moment to calm down
• Look for humor in the situation
• Be willing to compromise
• Agree to disagree

Effective communication skill # 4

Emotional Awareness

• Understand and empathize
• Build strong, trusting, and rewarding relationships
• Understand yourself
• Communicate clearly and effectively
• Requires both thinking and feeling