Effective Communication in Intercultural Settings
Published on Nov 18, 2015
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PRESENTATION OUTLINE
Nonverbal Communication
- Eye ccontact
- Facial Expressions
- Posture & Gestures
- Use of time, space, and territory
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Nonverbal Comm. (Cont)
- Deciphering nonverrbal communicaationcab be difficultin other cultures
- body language is interpreted in different cultural settings.
- Silence can be considered good in other cultures
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GESTURES
- Study proper gestures before traveling
- They can create very different reactions
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Nonverbal Cues Awareness & Variations
- Learned from Childhood
- Become aware of nonverbal behaviors
- Helps to be more sensitive with other cultures
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Process & Attitudes to Broaden Intercultural Competence
- Descriptiveness - detailed feedback
- Nonjugdementalism - don't stick to one side
- Supportiveness - Positive nonverbal feedback
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Tips to Master Nonverbal Behavior
- Follow their lead
- Keep your gestures to a minimum
- Learn common words
- Rely on those more than gestures
- (please, thank you, yes)
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Understanding English
- English is the "go-to" languge for business
- Even if other culture knows english, not all is comprehended
- To assist in coversations use following:(next slide)
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Understanding English (cont.)
- Learn Foreign phrases
- Use simple English
- Speak Slowly/enunciate
- Accept blame
- Follow-up in writting
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Effective Written Messages
- No humor
- Adapt writing style
- Observe titles and ranks
- Avoid ambiguous expressions
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Appropriate Written Communication
- Strive fore clarity
- Use correct grammar
- Cite numbers carefully
- Accommodate reader to match styles
- Know family name/last name
