EFFECTIVE LISTENING
Published on Dec 17, 2015
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PRESENTATION OUTLINE
Communication is a systemic process in which people interact with and through symbols to create and interpret meanings.
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Transactional Model
"SENDER" AND "RECEIVER" AS CO-CREATORS OF SHARED MEANING
“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”
― Ralph G. Nichols
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LISTENING VS. HEARING
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LISTENING INVOLVES
- Mindfulness/Reception
- Selection/Organization
- Interpreting
- Responding
- Remembering
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OBSTACLES TO EFFECTIVE LISTENING
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NON-LISTENING
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“Most people do not listen with the intent to understand; they listen with the intent to reply.”
― Stephen R. Covey
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Forms of Non-Listening
- Pseudolistening
- Monopolizing
- Selective/Literal Listening
- Defensive Listening
- Ambushing
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•Be Mindful
•Eliminate Obstacles
•Consider Perspective
•Ask Questions
•Use Recall Aids
•Suspend Judgement
•Express Support
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REMEMBER:
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