Excellent Communication

Conversation Versus Communication

• Conversation is the exchange of words Communication is the sum of several important parts. It includes the act of thinking about what we want to say and basing our response on the behavior of the person(s) in front

Breaking Down Communication

• Communication is about reciprocity

Breaking Down Communication

• Communication is about mindfulness

Breaking Down Communication

• The basis of communication is emotional sharing

Breaking Down Communication

• A large part of communication is nonverbal

Breaking Down Communication

• Motivation is at the base of communication

Communication Complexities

• Communication failure is a message that is unintentionally misleading, ineffective or offensive. Communication tends to be amongst the most complex of endeavors due to the complexities of social thought processes and natural languages

Communication Exchanges

• The average person hears between 20,000 and 30,000 words during the course of a 24-hour period. People spend between 70 and 80% of their day engaged in some form of communication, and about 55% of their time is devoted to listening.

Communication Exchanges

• The average number of words you're able to listen to per minute is around 450. The typical person utters anywhere from 125 to 175 words per minute.

Communication Exchanges

• Most people usually only remember about 17 to 25% of the things they listen to.

Communication Exchanges

• Your words only convey about 7% of what you're trying to say. The other 93% is communicated through facial expressions and the tone of your voice.

Listening Difficulties Statistics

• An estimated 38 million Americans have some degree of hearing loss. That's about 12% of the total population. Approximately 3 million children in the U.S. have some type of hearing loss and just over a third of them are under age 3. About 5 in every 1,000 newborns will be affected.

The Power of Good Communication

1 – Good Communication Mitigates Conflict

• Misunderstanding/feeling misunderstood. Even when someone feels like they are communicating well, if the person to whom they’re speaking has a different communication pattern then there may be misunderstanding. With communication tools such as identifying communication patterns and making small communication adjustments, new information can be dispensed in a way that is easy and clear to understand, and the listener can better communicate their understanding.

Not Understanding how Others Communicate

• Miscommunication also comes down to communication patterns. When someone who hasn’t undergone an individual or team communication program, they default to presenting information using their own communication pattern instead of considering the communication pattern of the receiver.

Someone feeling their emotional needs are not being met or are being disregarded.

• If an employee feels disrespected, taken advantage of, or disregarded, then it may lead to tension or conflict. A better-communicating team lays the groundwork for expressing and understanding needs, which also increases employee engagement and performance

Benefits of Good Communicaiton

• Communication can improve employee engagement in the following ways: Gives you tools to better understand the needs and goals of your employees. Allows you to better understand what motivates and fulfills the employee. Better understanding of employees’ talents and skills that may otherwise go unnoticed. Ability to cultivate talents and skills in a way that develops them in line with company goals. Improved connection between co-workers for a more positive and satisfying work environment. Better relationship with managers and leaders

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• Understanding team talents & skills. In a company culture focused on connecting with others, managers better understand the talents and skills of their workforce. Some communication patterns aren’t forthcoming with their talents and skills, or express them in ways a fast-paced or high-level-thinking communicator won’t naturally notice. Mastering the identification of communication patterns empowers a leader to better understand the skills and talents of their team.

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• Achieving more buy-in. With the right communication tools, a leader can influence initiative buy-in from their team

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• Innovation and creative thought. A workplace that communicates more effectively establishes a “safe” place for people to think creatively and express their ideas. It helps employees feel more comfortable taking ownership for challenges and projects, and typically results in more creative brainstorming or problem-solving initiatives

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• More strategic team building. Understanding communication patterns gives a leader more information about their employees, and often information they would have otherwise overlooked. This powerful insight lets the leader make more strategic decisions on delegation, employee development, team development, and strategic initiatives to drive business success

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