Formal Business Communication
Published on Nov 21, 2015
No Description
MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
EMAILS:
- use a formal email account
- subject line is short & accurate
- use a formal salutation
- introduce yourself, who you're with, & why you're emailing
*poop!!!!11!!!1!!one!@yahoo.com does NOT make the sender seem very professional...your email will likely get deleted before reading.
*ALWAYS fill the subject line with something. Make sure recipient knows EXACTLY what the email is about.
*Typically salutations like "Dear Mr. Clarke," or "Dear Ms. Gomez" work well. Use recipient's formal title. If you're unsure about marital status of a female recipient, use Ms.
*Provide your name, the group you're with, and exactly why you're emailing in the opening. Get to the point ASAP!
*ALWAYS fill the subject line with something. Make sure recipient knows EXACTLY what the email is about.
*Typically salutations like "Dear Mr. Clarke," or "Dear Ms. Gomez" work well. Use recipient's formal title. If you're unsure about marital status of a female recipient, use Ms.
*Provide your name, the group you're with, and exactly why you're emailing in the opening. Get to the point ASAP!
Photo by jasonEscapist
EMAILS:
- body is short, accurate, & formal
- use a formal closer
- sign with your full name
- proofread BEFORE sending
*In complete, clear, and formally written sentences, detail what you want, need, or plan to do. The shorter and more concise your message, the better.
*Use a formal closer like "Sincerely," or "Cordially," or "Best," at the end.
*Sign with your first and last name, otherwise you may be one of several people with the same first name.
*ALWAYS proof emails before hitting the send button...you can't retrieve an email once sent!
*Use a formal closer like "Sincerely," or "Cordially," or "Best," at the end.
*Sign with your first and last name, otherwise you may be one of several people with the same first name.
*ALWAYS proof emails before hitting the send button...you can't retrieve an email once sent!
Photo by jasonEscapist
EMAILS:
- make each new section have its own line with a double space between them
- ALWAYS use formal language
- NEVER use all caps
*When everything is all crammed into one large block of text, it's difficult to read. If you break it up, the reader is more likely to read the whole thing and get the whole message.
*You won't write these like you would text a friend. Spell everything out, capitalize all uses of "I", and for the love of all that's holy, use apostrophes when writing contractions (can't instead of cant).
*THIS IS THE INTERNATIONAL INTERNET LANGUAGE FOR ANGER. RAWR!
*You won't write these like you would text a friend. Spell everything out, capitalize all uses of "I", and for the love of all that's holy, use apostrophes when writing contractions (can't instead of cant).
*THIS IS THE INTERNATIONAL INTERNET LANGUAGE FOR ANGER. RAWR!
Photo by jasonEscapist
PHONE CALLS:
- use formal greeting with introduction & purpose of call
- request, confirm appropriate recipient
- use "script" to keep message short & accurate
- offer follow up call with time and contact information
- thank person for time, close with a goodbye
*"Hello, my name is Bob Smith with Waverly High School calling about getting donations for our backpack program."
*"Am I speaking with the person who can make those decisions?"
*Provide more detailed information of the who, what, when, where, why, and how.
*"If I need to call again, when would be the best time?"
*"Thank you for your time; goodbye!"
*"Am I speaking with the person who can make those decisions?"
*Provide more detailed information of the who, what, when, where, why, and how.
*"If I need to call again, when would be the best time?"
*"Thank you for your time; goodbye!"
Photo by psd
PHONE CALLS:
- use a pleasant, professional tone and language
- no chewing or drinking
- find quite background space
- have notepad for information ready
*Your tone will immediately impact the person on the other end; make sure it's a positive impact! Be sure to use professional language and speak clearly
*Nothing should be going into your mouth during a phone call besides air.
*Avoid making calls from places with lots of background noise.
*Always have a pad of paper and a pen at the ready to write down information. If you called them, don't make them wait for you to get ready.
*Nothing should be going into your mouth during a phone call besides air.
*Avoid making calls from places with lots of background noise.
*Always have a pad of paper and a pen at the ready to write down information. If you called them, don't make them wait for you to get ready.
Photo by psd
