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From "Conflict" to "Collaboration"

Published on May 18, 2020

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From "Conflict" to "Collaboration"

Dr. Stanley J. Ward
Photo by Richard Lee
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Today's Goals

  • Identify dominant communication style
  • Discover other styles
  • Determine how to best use those styles
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Conflict

Barrier vs. Opportunity
LET'S TAKE A MOMENT TO USE THE CHAT FUNCTION.

HOW DO YOU EXPERIENCE CONFLICT? IS IT MORE OF A BARRIER OR AN OPPORTUNITY FOR YOU. PLEASE COMMENT WHY.
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Point #1

Conflict is an "opportunity"
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Concern for self vs. concern for other

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Point #2

There are five styles base on "my needs" and "your needs"
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1. Competitive

  • High my needs
  • Low Your Needs
  • "I win. You lose."
Example: "I need you to complete the project before start of work tomorrow."
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2. Avoiding

  • Low my needs
  • Low your needs
  • "You lose. I lose."
Example: Thinking "I don't have the energy to deal with this right now."
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3. Accommodating

  • High your needs.
  • Low my needs.
  • "You win. I lose."
Example: "How may I help you?"
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4. Collaborative

  • High my needs.
  • High your needs.
  • "I win. You win."
Example: "For us to be success, we need to accomplish three things. What do you need in order to make that happen?"
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5. Compromise.

  • In the messy middle.
  • "I win a little. You win a little. I lose a little. You lose a little."
Example: "I can't give you exactly what you want as an annual raise, but I can give you a bonus for your work this year."
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Which is your "go-to" style?

LET'S GO BACK TO THE CHAT.

WHICH IS YOUR DOMINANT STYLE AND WHY?
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Point #3

There is no "always right" or "always wrong" style
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Which style is right for ...

LET'S USE THE CHAT TO PROVIDE YOUR SUGGESTIONS FOR WHICH COMMUNICATION STYLE IS MOST APPROPRIATE FOR THE FOLLOWING SITUATIONS. BE SURE TO EXPLAIN WHY IN A SENTENCE OR TWO.
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Photo by Amy Hirschi
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Photo by Andre Hunter
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Let's Review

  • Conflict is an opportunity for communication.
  • There are five styles based on "my needs" and "your needs"
  • No one style is always right.
LET'S TAKE FIVE MINUTES TO PAUSE HERE. IF YOU HAVE ANY QUESTIONS, PLEASE ENTER THEM INTO THE CHAT BOX.
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Time for Application

TAKE A MOMENT TO WRITE DOWN ONE THING NEW THAT YOU LEARNED TODAY AND HOW YOU CAN APPLY IT IN THE WEEK AHEAD.

PLEASE ADD YOUR COMMENTS IN THE CHAT.
Photo by ✿ SUMAYAH ©™

Stan Ward

Haiku Deck Pro User
coachingforinfluence.com