Game-Change Time

Gamification

What's the Point?

Game-design Goals

• Behavioral Change
• Player Experience - A & M

Need MOre?

• 70% of Global 2000 already "play"
• Gen Y seek more meaning in work
• Millennials grew up playing games
• Secret:  motivation, momentum, meaning
• (versus compliance, domination, control)

Public Sector

Our Playing Field

• Departmental Performance
• Customer/Taxpayer Satisfaction
• Employee Engagement

Measurable Outcomes?

• Departmental = Budget, Performance
• Customer = Quality and Timeliness
• Employee = Meaning and Motivation

Typical IMprovement

• Clear objectives - flexible approach
• Tap into best resource for transformation (staff)
• Avoid the divide - ensure staff are on-board

HOw hard can it be?

• Mind-shift needed
• Examples are needed
• Tools are needed
• Expectations are needed

Examples

• CalPERS (or Agency A)
• SCO (or Agency B)
• State of Iowa
• State of WA

Mind-Shift Examples

• "8-5" vs.  "8-5 plus improvement"
• Process improvement vs.  game-design
• Efficiency vs. effectivness
• Performance Management vs. Behavioral Change
• No one will ever let us do this  (Really?)

Game-Design steps

Game-Design step #1

• Guiding Coalition - "League Owners"
• Establish the "hand-out test"

Interested in knowing more?

• Bibliography
• Upcoming Webinar
• Onsite Game Train
• Open Course Game Train

(3) Things to-do Tomorrow

• Start with your own thinking - Shift needed?
• ID where you can bring Game-Change to bear?
• Read an article, take the webinar, attend a training
• Bonus:  We're happy to present to your own Agency

Q & A

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