Go Crucial
Published on Nov 26, 2015
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PRESENTATION OUTLINE
GO CRUCIAL
GETTING WHAT YOU REALLY WANT
ADAPTED FROM...
DEFINE CRUCIAL
opinions vary, high stakes, strong emotions
1. WHAT DO I REALLY WANT?
FOR MYSELF? FOR OTHERS?
not what you must give, but the effort you choose to give.
Image source: http://tinyurl.com/kqm8m4a
DON'T WANT:
CONVINCE, CONTROL OR COMPEL OTHERS.
Avoid Silence or Violence
SILENCE DEFINED: MASKING, AVOIDING,WITHDRAWING.
HOW DO WE GET WHAT WE WANT?
instead of what we don't want getting us?
MAKE IT SAFE
TWO WAYS TO ACCOMPLISH A SAFE ENVIRONMENT.
BUILD MUTUAL PURPOSE
CARE FOR OTHER'S GOALS AND BUILD TRUST
Build Mutual Respect
RESPECT DIFFERENCES AND SEEK SIMILARITIES
STRATEGIES TO REBUILD
Offer a sincere apology
ADDRESS MISTAKE(S) THAT HAVE HURT OTHERS
AVOID SUCKER'S CHOICES
IT IS ABOUT THE AND SOLUTION
First Offense
DEAL WITH THE CONTENT OF WHAT HAPPENED.
Second Offense
Deal with a pattern of behavior over time.
Third Offense
FOCUS ON THE DAMAGED RELATIONSHIP AND LOSS OF TRUST.
