She always has shopped at Target for her personal and family needs, and decides to buy a new crib at her local Target.

Karen has begun to assemble her new crib from Target for her son, she soon realizes that all of the pieces are not in the box for her to complete the build.

Karen calls a customer service representative which pulls up her profile, as well as assisting Karen with the missing piece for her crib.

Soon the customer service representative is able to resolve the issue as well as giving Karen a $20 gift card for the inconvenience.

Karen is preparing for her weekly shopping trip to Target via her mobile app, and has added a baby monitor to her built out list.

As a new mom, Karen wants to make sure her baby is safe at all times including when she is at work.

Since she knows she is going to be getting a baby monitor, Karen goes to Target.com to browse through different baby monitors along with the reviews behind them.

Karen needs to go on her weekly shopping trip, so she decides to go purchase the items on her list as well as explore the baby section for a new baby monitor.

Joann is the Baby 360 expert at Karen's local Target, and is notified on her device that Karen is there looking for a baby monitor along information on Karen, as well as the mishap with the baby crib that Karen experiences a short time ago.

Joann recommends the connected monitor to Karen based off of those preferences in her being cautious and always wanting to monitor her baby including when she is at work.

Doing the right thing matters, as we know Karen maybe still might not be happy, we also give her an additional 10% off her baby monitor which will make Karen happy and want to continue shopping at Target.