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HABIT 5

Ongoing analogy: parent/child communication
Do we rush to try and fix the situation or do we seek to understand the situation?

Character and communication. If your life runs hot and cold, caustic and kind, public and private, your communication is not safe. 

Listening at five levels

• Ignoring
• Pretending
• Selective listening
• Attentive listening
• Empathic listening-whole brain, sense, intuit, feel

Satisfied needs do not motivate

Habit 5 sits right in the middle of our circle of influence. Many of the factors within this habit lie within our circle of concern – the area we’re aware of but can’t do anything about it – empathic listening allows us to move these items into our circle of influence so that we can do something about them.

Diagnose before you prescribe...

PROJECTING HOME MOVIES

AUTOBIOGRAPHICAL RESPONSES

• Evaluate-agree or disagree
• Probe-ask questions from our own frame of reference
• Advise-give counsel from our own experience 
• Interpret-explain their motives/behavior based on our motive/behavior 

It is easier to close the window than to chase what the wind blew.

Then seek to be understood 

• Ethos-personal credibility
• Pathos-empathic side
• Logos-reasoning part of presentation 

Relationships become the stepping stones to synergy

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