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Slide Notes

DownloadGo Live

Healthcare Communication Association Digital workshop - 26 Sept 2013

Published on Nov 19, 2015

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PRESENTATION OUTLINE

@KAIGAIT

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TIME CHECK

Let's stop and take a look at where we are and where the pharma industry is.
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WHICH ARE WE?

RELEVANT - IPHONE / IRRELEVANT - BLACKBERRY
We've reached a point where we can be relevant or just begin the gradual decline into irrelevance

STUFF

WE JUST BUILT
because we've mainly just been building stuff
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EVOLVING

We are at an interesting point in our journey especially with healthcare and communications
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EXCELLENCE

There are pockets of innovation out there, they are few and far between

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Emotional response in social media

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Supportive

REPETITIVE

SAME OLD MODEL (BUT IF IT WORKS...)
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AWARENESS

HOW MANY PATIENT SITES DO WE NEED?
And what we don't need is more repetition
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We can't keep thinking that another disease awareness website we build will stand a chance against patient groups, societies and existing support networks. What do we have that is so new?
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CHANGE

However some other elements remain unchanged, but it's others ability to adapt that opens the door with opportunity
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HCP/PATIENT/CARER

TIME POOR & INFORMATION HUNGRY
Healthcare professionals are still information hungry and time poor. It's just where they get information and how they do it that's evolving
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INFORMATION

The was built around providing information.
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It's the reputable information is what people seek to find

STUFF

STOP IT!!
But again, if we don't learn, we've built a lot more stuff
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START UPS

And this has created an opportunity for the new entrants to provide information, services and tools faster than we have
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LESS BAGGAGE

As they've arrived with less baggage
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PERSPECTIVE

And they've looked beyond the boundaries we've set ourselves

INSIGHT

BUILDING FOR NEEDS
And looked at where the gaps are, developing their products around those insights

PURPOSE BUILT

Healthcare professionals, patients and their carers are still looking for information and tools

MOBILE

They built for mobile
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DEVICES

They built devices

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They change technology

PEOPLE HAVE CHOICES

There is so much choice out there, but some people spot the opportunity

QUESTION TIME

So let's go interactive and ask yourself..
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TRUST

WHO DO YOU TRUST & WHY
Which resources do you trust and why?
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SOLOMO

SOCIAL / LOCATION / MOBILE
How do you access these resources? Are you getting answers through social shared channels? Is that question occurring due to where you are? Are you on the move?
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STOP

THINKING SHORT TERM
We have to stop building stuff with a short lifespan and look to longevity

LONGEVITY

THINK LONG TERM
Think about the longevity of the project. How long is it there for? It's fine if it has a finite lifespan and your audience knows this.
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ORGANISATION

MEDIA REVOLUTION
Find me a pharma company that isn't a sales organisations but a media company. To survive evolution, we need to follow the media revolution.
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BUDGET

CYCLES
It's not easy to do when you are on budget cycles, typically 1-2 years or during a product lifecycle
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PARTNER

DON'T BUILD, JOIN
One answer can be to create more partnerships with organisations who will carry on when we pull back
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TEAMS

HOW DO I WORK?
Working in digital or Multi-channel marketing within pharma needs an understanding of how people work and how they appreciate the channels proposed.
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TIME

NEVER ENOUGH IN THE DAY

REQUESTS

"CAN I GET 10/20/30/60 MINUTES TO...."
There isn't a day without phone calls and emails with people asking myself or the team " when would be good to..." or "this Friday I'd appreciate 30 minutes to show you..."
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TO TELL YOU ABOUT

SOME PRODUCT I'M NOT BOTHERED ABOUT
Sell me something. If I was looking for your solution, I'm quite capable thanks.

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Just trying to sell me something is the fastest way to the exit
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TEACH

HELP US UNDERSTAND
But if you can teach me something and help me understand a problem I'm facing (and it needs to be real and not one your hypothesising)
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PARTNER

HOLD OUR HANDS & GUIDE
If you can guide me and the brand team on the journey as a partner
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STATIC

KEEP US MOVING
And move us along so we don't become static
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YOUR LONGEVITY

You'll sit at our table as the trusted experts
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RECOGNITION

Gaining recognition and our respect (and who knows what awards along the way)
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So thanks for letting me rant
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So now you can ask me the questions
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WE NEVER WISH THIS TO HAPPEN

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