Herd Dev Day, Deck 2 by Wade Lombard

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Herd Dev Day, Deck 2

Cow'ference Preso

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PRESENTATION OUTLINE

Cow Culture

Herd Development Day

30+ thoughts that define Square Cow

in no particular order

Photo by stevoarnold

1. When in doubt, be nice

keep killing them with kindness

look out not in
defer to others
when driving
other movers

Photo by Stuck in Customs

2. This isn't just a cute shirt

literally say it, starts at the top

3. one problem = 3 solutions

Photo by fabiogis50 +2500k Thank you!!!!

4. Bad attitudes

are cancerous

Photo by Kathleen Tyler Conklin

5. "Over-communication" is a myth

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6. commit random acts of wow

be more awesome

Photo by Philerooski

7. List =Life

Photo by Great Beyond

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8. Preach & Repeat

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9. You don't have to love our clients

but you'll do a better job if you do...

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10. take ownership

of the client, the problem, the solution, the company

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11. share what you discover

so we can all learn and succeed

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12. identify the clients who need extra attention

so they stay happy...and don't sue us...

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13. hate customer service

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14. maintain relationships

with those that send us business

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15. keep the goals posted

BIG & BOLD

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16. Try it from the client's

POINT OF VIEW

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17. problems are best handled

RIGHT THIS SECOND!!!!! Why are you still here?

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18. eat your own dog food

only hire him if you would let him in your home

Photo by MShades

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19. old people

are old school...and that's ok.

Photo by Dietmar Temps

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NOT TRUCKS

20. We're limited by talent,

Photo by Maryalena Photography

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21. Just ask

for more business, leave a review, spell their name

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22. choose your words

"serve", "yes", "absolutely"

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23. Summer is insane

you can sleep when you're dead

Photo by Stuck in Customs

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24. Grow Rhino Skin

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25. What are we selling?

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26. Don't assume

This makes an A$$ out of you and me...mostly me

Photo by Pulpolux !!!

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27. ask clients, movers, & supporters

"How can we serve you better?"

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28. Follow up, follow through

Photo by trekkyandy

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29. The Proof

is in the pattern

Photo by mr.beaver

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30. know when to fall on your sword

and when to take up for yourself

Photo by JD Hancock

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31. find others that care about clients

and pick their brain...till it hurts

Photo by jronaldlee

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32. It's not the BIG things

it's the small things

Photo by Jeff Hester

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33. No one notices a clean dashboard

go unnoticed...

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you promote!

34. What you tolerate

Photo by exfordy

37.

attitude & effort

this formula always wins at Square Cow

Slide Notes