Mundy OPEN WITH THE CONFERENCE CALL...VIDEO PROJECT MANAGEMENT...CAT HERDING...CALL IT WHAT YOU LIKE.CATS MAY OR MAY NOT BE PEOPLE...COULD BE...STAFF OR CLIENTS OR INVESTORS. CATS MAY ALSO BE REPORTING REQUIREMENTS, BENCHMARKS, POTENTIAL OR REAL RISKS. WE ARE ALL CATS DEPENDING ON THE ARENA...
Mundy OPEN WITH THE CONFERENCE CALL...VIDEO PROJECT MANAGEMENT...CAT HERDING...CALL IT WHAT YOU LIKE.CATS MAY OR MAY NOT BE PEOPLE...COULD BE...STAFF OR CLIENTS OR INVESTORS. CATS MAY ALSO BE REPORTING REQUIREMENTS, BENCHMARKS, POTENTIAL OR REAL RISKS. WE ARE ALL CATS DEPENDING ON THE ARENA...
Mundy- Connecting the Unconnected can be difficult at best. Long distance professional relationships are possible but take specific, strategic methodology to keep stakeholders engaged.
CHARLA Geography can present a myriad of other issues. Nuances of conversation are lost. Misunderstandings occur more quickly over distances. Conflict can escalate more quickly when you are not face to face. Easy to damage relationships. (like that time when you Hit Reply To All when you should have hit Delete?). And by not seeing someone on a daily basis, it takes a longer period of time to rebuild broken trust.
CHARLA QUICK OVERVIEW OF PROJECT. 5 STATES. 8 COLLEGES. $14.2 MIL. TO DEVELOP ONLINE AND HYBRID HEALTHCARE PROGRAMMING TO GET PEOPLE BACK INTO THE WORKFORCE. ANSWER TO DOL, COLLEGE PRESIDENTS, STATE LEVEL GOVERNMENT...
Name each college and location: FVCC, Kalispell MT GFC MSU Great Falls, MT Kodiak College AAU, Kodiak Island, AK LCCC, Cheyenne, WY LATI, Watertown, SD OJC, La Junta, CO PCC, Pueblo, CO RRCC, Arvada, CO
MARIA discuss evolution of communication from information dissemination web ex, newsletters, emails) to problem solving round tables broken down to specific groups and info pushed out to the larger group via Executive monthly and quarterly reporting - breaking down further to one on one conversations and f2f meetings as needed. 3 minute Talking emails replaced 60 minute web ex meetings
MARIA Stay focused on the why of the work...the people. Whether that includes staff, students, customer or clients, the feds, tax payers, contractors. It's about the people.
MARIA Humor in the workplace. Use your Manners. Mess up Fess Up. Come prepared. Keep promises Share your toys. Ask instead of Tell. Eliminate the posturing without eliminating the professionalism - by celebrating often, acknowledging strengths, being a little vulnerable.
CHARLA and MUNDY Introduce Tools...standard larger communication stuff like newsletters, Facts Sheets, email, monthly exec summaries to quarterly reports. Meeting all audiences where they are. blah, blah, blah... Then step it up to interactive Dashboards. Regularly updated Performance Benchmarks. Online Meetings -- conversation on how these meetings go bad and what we did about it. Talking Video. Basecamp sites that cater to the various groups (Leads, Coaches, IDs). F2F
Mundy - why you like to see projects ranked next to each other Charla - why sometimes it is only about your own site level project Tools need to match both needs
CHARLA THE CATS ARE THE GOOD GUYS. HELP CONSTITUENTS BY MEETING THEIR NEEDS, MEETING THEM WHERE THEY ARE, PUTTING OWN EGO ASIDE, BEING WILLING TO MAKE CHANGES AS THINGS EVOLVE