HOUSEKEEPING. THE HEART OF HOTELS

GENERIC SKILLS

• Technical skills and profession - cleaning rooms
• Organization skills - distinguishing the urgency
• People motivation skills - hardworking leads to bonus
• Details and perfection - keeping close eyes on customers' needs

DEVELOPMENT

• Lack of recognition
• Women-dominated department
• Fail to recognise the generic skills
• Being satisfied with the current salaries

BENEFITS

• Beautiful working enviroment
• Physically demanding - stay fit
• Opportunities to travel
• Training programmes

CONCLUSION

• Little recognition
• Plenty of generic skills
• Profit centre of hotels
• Quick path to a higher management position
• More awareness after training programmes

Example: Hilton

http://youtu.be/KNBcAQoB-NM

THANK YOU