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How Do We Measure Success?

Published on Dec 27, 2015

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PRESENTATION OUTLINE

1.

HOW DO WE MEASURE SUCCESS?

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2.

WHAT IS IT THAT WE DO?

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3.

STANDARD WORK

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4.

CHANGE

(NEW, DIFFERENT, BETTER)
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5.

EXPECTATIONS

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6.

KEY PERFORMANCE INDICATORS

(STANDARDS AND MEASURES OF PERFORMANCE)
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7.

HOW MUCH WE SPEND

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8.

HOW QUICKLY WE RESPOND

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9.

CLIENT SATISFACTION

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10.

IMPLEMENTATION?

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11.

CLIENT

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12.

MANAGEMENT

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13.

DISCUSSION

(HOW DO WE MEASURE SUCCESS?)
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James L. Burke

www.jburke.com