How Poor Customer Service Drastically Limits Franchise Growth

Any company’s success is just as contingent upon the happiness of its internal customers as it is its external customers. Unfortunately, many businesses learn the hard way that happiness has a trickle-down effect from corporate to consumer.

If your internal infrastructure is unhappy, devastating results can befall your bottom line. However, if you are aware of the importance of keeping your employees happy, franchise growth can absolutely be a part of your future.

Topics of Discussion

• Employee Retention
• HR Training
• Intrinsic Values

1. No business is immune to turnover, but it’s important to balance the bad turnover with the good. In any industry, turnover can be expensive, so it’s vital that you understand the major causes effecting change in your employee base so you can head off any unnecessary changes. Keeping great employees will boost your bottom line for a few reasons:

Here are some tips:

• Veteran employees already know the ropes so you don’t have to spend time and money training them.
• Long-term employees can show new hires the ropes, which affords you the ability to conduct the business side of your franchise without worrying about developing your staff.
• Interviewing, hiring and training costs less when you don’t have to do it as often.
• Customers love to come in and be greeted by name but their favorite employee!

2. Hiring the right people in the first place will help you avoid many of the pitfalls that can ultimately result from toxic work environments. When you go it alone, despite your best intentions, you may end up hiring folks who simply don’t want to be there. The negative attitude these people exude in your place of business can ultimately affect your customer base and make your existing staff members want to seek out other opportunities.

Want to learn more about Intrinsic Values? Please visit our blog at:
http://www.marbleslabfranchise.com/uncategorized/how-poor-customer-service-...

Or visit our website at:
http://www.marbleslabfranchise.com/

Disclaimer: This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. Franchise offerings are made by Franchise Disclosure Document only.