“At the property on Franklin we are having challenges with the heating system on a daily basis. With our recent emphasis on the Main Street property, daily calls from tenants are causing me to leave the job site almost every day, which has caused me to miss the deadlines that you and I had put together. Although a new system would be $50,000, our repairs are trending
towards almost doubling that amount over the next five years. It’s truly affecting our bottom line. Some of the longer tenants in the building have been approaching me with about double the complaints I’m used to hearing.”
Would you be open to looking at proposals to replace the heating system in stages over the next year?
Verbiage after a project: “mind if I ask what I could’ve done better?”
Verbiage during the project: at 3/4 completion: “what can I be doing better to support you?”
Verbiage before a project: (after getting details, including deadlines and priorities): “What else do I need to know?“ Or “What can I do to help right now? “Or “What can I get started on? “
Verbiage after a project: “would you mind if I share something that might improve the next project on my end?“
Verbiage during a project: at 3/4 completion “I want to tackle more but my fear is that the projects I’m working on right now will suffer” or “I can do another project, but another would have to be put on hold. Which one is a priority? “
3. Verbiage before a project: (after getting details, including deadlines and priorities) “If I find that the project is taking longer than expected, what’s the best way to communicate that with you?“