Culture, Communication, and Conflict

Untitled Slide

• What is Conflict?
• -incompatibility of goals, values, expectations, processes, or outcomes between two or more interdependent individuals or groups.
• Interpersonal Conflict
• Political Conflict
• International Conflict

CHARACTERISTICS OF INTERCULTURAL CONFLICT

• Ambiguity
• Do both parties view the conflict in the same way?
• Result - resort to default style

LANGUAGE ISSUES

• Language can sometimes lead to intercultural conflict
• It can also help solve it

CONTRADICTORY CONFLICT STYLES

• Mexicans prefer an indirect and polite style
• Americans prefer a direct confrontational style

TYPES OF CONFLICT

• Affective conflict
• Conflict of interest
• Value conflict
• Cognitive conflict
• Goal conflict