INTERPERSONAL SKILLS

WONDER

https://www.psychologytoday.com/tests/relationships/listening-skills-test

IMPROVING YOUR LISTENING SKILLS

WHAT IS 'HEAR' & WHAT IS 'LISTEN'?

WHAT

WHY

FAIL

LISTENING CAREFULLY

IMPROVE & GROW

1) DEMONSTRATE

• That you are listening.
• How? Listen with your body.
• Do what you can to put people at ease.

2) TAKE TIME

• To listen.
• To understand.
• To be kind.
• To process what has been said.
• To be open to new ideas and perspectives.

3) ASK QUESTIONS

• Good listening = Good questions.
• 5W 1H.
• Clarify.

4) DO NOT INTERRUPT!

• It's RUDE!
• Do not jump to conclusions.
• Do not make assumptions.
• Resist the urge to add on your version or your story before they have finished telling you EVERYTHING .

5) WHAT IS NOT SAID

• Body language.
• Facial expression.
• Tone of voice.
• Identify emotions.

WHY listening is impt

• Shows respect.
• Creates trust.
• Builds relationships.

HOMEWORK

• https://m.youtube.com/watch?v=gCfzeONu3Mo
• "How miscommunication happens (and how to avoid it)" - Katherine Hampsten
• TED-Ed
• ...
• ALSO, practice practice practice! Home, school, GB!

QUESTIONS & REFLECTION

• What are the simple things you can do to navigate daily interaction?
• What did understand most from the video? How did you relate to it? Has it happened to you before? Share briefly (without names. You can come up with another name for your friend involved).
• What did you not understand, or understand the least?
• How was the practice? How many times in the week did you attempt to practice active listening? What did you do? What was the person's response?
• Are you likely to continue trying active listening? Or unlikely? Why or why not?