Knowledge industry

everyone

Doesn't

No

self

focus on

• relationships with and through technology
• skills and people
• why?
• model the behaviour that pulls them in 
• make it a connected contact point

watermelon buy in index

process

• Refocus on process excellence
• The buy in for rational self interest 
• The buy in for the learner
• straightforward questions of progress 1-5
• 5 minutes change agenda on every meet

serious and on message
heads out of the sand

change

best advice

• Reduce ambiguity
• Close it down in relationships, hierarchy, tools, feedback
• Expect listening, process follow up and clear process
• Help craft the lead learner, change agent message
• Find out where the town hall meetings occur and grafitti

Who is the front line manager in you absence?


Not what they say, but do
coach, mentor and display behaviours that need to be seen