Knowledge Management

What are we talking about

• A multi-disciplined approach to achieve organizational objectives.
• Process of acquiring, creating and sharing knowledge.
• Making the best use of organizational knowledge over time
• And, supporting the technical foundations for growing knowledge

HIstory: Theory leaders

• Peter Drucker - "Social Ecologist"
• Peter Senge - "Knowledge worker" 
• Leonard Barton - "Chaparral Steel"
• Ikujiro Nonaka - "Knowledge Creating Company"

History: 80's

• Knowledge Management enters workforce 
• Seen as competitive asset
• Artificial Intelligence begins to take over managing knowledge
• Knowledge Management articles, journals and books are published
• Global Corporations begin adopting theory and modeling 

History: 90's

• Knowledge workers become in demand
• The Knowledge Creating Company published by Nonaka
• International Knowledge Managment Network founded
• Journal of Knowledge Management published
• Major consulting firms find big business in KM modeling

History: 2000's

• Universities begin offering courses and programs in KM
• KM becomes a function of content awareness
• Management practices begin to center around knowledge 
• Technology becomes primary tool for KM implementation

KM Concepts

• People 
• Culture
• Structure
• Process
• Technology

The global organization

• World Bank
• 10,000 employees, expanding 160 countries
• Invests more the $600 million annually in KM 
• One data source, open communication, community of learners

The community organization

• Habitat for Humanity
• Data Management = Relationship Management
• Transactional Data
• Contextual Data
• Impact Data

The Research organization

• Knowledge Retainers
• Purpose and Value in Knowledge Collection
• Product is Knowledge
• Investment in collection management

KM in practice

• Bottom Line Savings
• Human Capital
• Operational Efficiency
• Intellectual Assets and Retention

KM Techonology

• Web 2.0
• Cloud Management
• Human Capital

KM for the future

• Technology creates low investment opportunity
• NPOs can learn from their private sector counterparts
• Incorporating KM into strategic planning and best practices

sources

sources cont.