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Lead, Manage, Follow

Published on Feb 03, 2016

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PRESENTATION OUTLINE

Lead, Manage, Follow

Roles, Theories and Relationship to Patient Safety
Photo by VinothChandar

Manager

Maintain esprit de porcs in face of repetition
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Leader

Inspires followers in face of uncertainty
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Follower

Contributes optimally while acquiescing to needs of situation
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Desired attributes

of Leaders, Managers and Followers
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Situational Contingency Theory

Trust, goal clarity, adaptation

Transformational

Attends to follower needs/motives

Maslow

Lower level needs drive behavior
Photo by Luc Galoppin

Two-factor Theory

Hygiene and Motivator Factors Recruit and Retain Staff
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Organizational Behavior Modification

Positive Reinforcement Motivates Followers
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Safe Care

Every RN has authority to act in best interest of patients
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Institute of Medicine

Defined number of deaths r/t safety issues
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Agency for Healthcare Research / Quality

Source of TeamSTEPPS

Joint Commission

Patient Safety Goals, Sentinel Event Review
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QSEN

Knowledge, Skills and Attitudes R/T Safety

Institute for Healthcare Improvement

Rapid Cycle Change Projects 

Gardners Tasks

Motivate, affirm, trust, role model, renew

Complexity of Healthcare

Info imbalance, consumer needs, regulatory requirements
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Apply what is known

Appreciate and utilize the wheel 
Photo by Camil Tulcan

Fresh eyes

CAN see the forest for the trees