Love Working
Published on Feb 19, 2016
Beginning training on meeting needs of guests with short and long term special needs
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PRESENTATION OUTLINE
"My family had time to heal, laugh and enjoy each other because of your commitment to excellence!"
Photo by Brian Smithson (Old Geordie)
You make the difference!
"Your staff is so attentive and friendly."
Based on Guest surveys - Considering the following:
1. Special Needs App will be added to Dollywood.com. Will include all of the information about the services we provide to our Guests with disabilities, and the interactive park map.
2. Color coding of restaurants that provide gluten free, peanut free and vegetarian options.
3. Construction of one restroom facility for those with more serious medical conditions including adult size changing table.
1. Special Needs App will be added to Dollywood.com. Will include all of the information about the services we provide to our Guests with disabilities, and the interactive park map.
2. Color coding of restaurants that provide gluten free, peanut free and vegetarian options.
3. Construction of one restroom facility for those with more serious medical conditions including adult size changing table.
Photo by TheAlieness GiselaGiardino²³
"Her dedication is what sets her apart."
Photo by kansasphoto
You make a difference!
"...everyone was so willing to help..."
Photo by karindalziel
"Every host was very friendly and helpful."
Photo by micronirav
You make the difference!
You make the difference!
"Telling the truth doesn’t mean being brutally honest. It means being lovingly honest."
Photo by lars hammar
You make the difference!
"Leading with love means being consistent."
What assistance do we provide for our Guests with disabilities?
Where should these Guests check in first if they want to ride attractions?
What if a Guest has peanut allergies. What can you recommend?
How would you assist a tired, frustrated Guest with a crying baby? How do you treat them like family? How will they describe you after you are done?
What food can Guests bring into the park?
Where should these Guests check in first if they want to ride attractions?
What if a Guest has peanut allergies. What can you recommend?
How would you assist a tired, frustrated Guest with a crying baby? How do you treat them like family? How will they describe you after you are done?
What food can Guests bring into the park?
Photo by jetheriot
You make the difference!
"Awesome staff...7th stay"
What assistance do we provide for our Guests with disabilities?
Where should these Guests check in first if they want to ride attractions?
What if a Guest has peanut allergies. What can you recommend?
How would you assist a tired, frustrated Guest with a crying baby? How do you treat them like family? How will they describe you after you are done?
What food can Guests bring into the park?
Where should these Guests check in first if they want to ride attractions?
What if a Guest has peanut allergies. What can you recommend?
How would you assist a tired, frustrated Guest with a crying baby? How do you treat them like family? How will they describe you after you are done?
What food can Guests bring into the park?
Photo by Mukumbura
You make the difference!
"The hosts at Pokeberry Lane stayed opened so that we could shop."
Photo by twitchdotnet
"She will do the right thing in all situations. We are thankful to have her as part of our DreamMore team."
Photo by Konabish ~ Greg Bishop
You make the difference!
"I am now dedicated to our company, my team, myself and my family."
Photo by K _ Thomas
"We will be back!"
Leading with Love Makes the Difference
