Here's a study where we became the developer and our biggest lesson learned was that it is really difficult to solve a patient's problem by targeting a health professional's behaviour. We designed a tool to help health professionals identify people who could not read or understand labels. When we tested it, no health professionals wanted to use it. By comparison, patients thought it was a great idea. We were disconnected from our users. We designed for the patient and ignored the health professional user.
Grindrod KA, Gates A, Dolovich L, Slavcev R, Drimmie R, Aghaei B, Poon C, Khan S, Leat SJ
ClereMed: Lessons Learned From a Pilot Study of a Mobile Screening Tool to Identify and Support Adults Who Have Difficulty With Medication Labels
JMIR mHealth uHealth 2014;2(3):e35
http://mhealth.jmir.org/2014/3/e35/