1 of 23

Slide Notes

-Netiquette is the Do's and Don'ts of online communication.

The 2 principles of Netiquette:
1. Online communication is highly public communication, though it often feels private.
2. Online communication is communication among people, though it's sometimes hard to remember that multiple human beings are reading and reacting to your messages.

Based on these 2 principles, you should treat all of your online communications as public documents.
DownloadGo Live

Netiquette

Published on Nov 30, 2015

Creating a Professional Online Identity

PRESENTATION OUTLINE

Netiquette

How to Email Your Professor & Create a Professional Online Identity
-Netiquette is the Do's and Don'ts of online communication.

The 2 principles of Netiquette:
1. Online communication is highly public communication, though it often feels private.
2. Online communication is communication among people, though it's sometimes hard to remember that multiple human beings are reading and reacting to your messages.

Based on these 2 principles, you should treat all of your online communications as public documents.
Photo by Kris Olin

Why are you sending an email message?

-Just because an email is common and easy doesn't mean it's always the best choice.

-Are you e-mailing to lodge a complaint or to ask for a letter of recommendation or to seek help with a problem set? In these cases, personal contact and an office visit might be much better.

- Inform your teacher about your future absence.
- Inform your teacher about serious illnesses or other emergencies.
- Request an appointment to see your instructor (when your instructor’s office hours are
not convenient to you).
- Ask a specific question about the course material that is not clear to you.
- Thank your instructor for an appointment he/she scheduled with you.
- Apologize for rude behavior in class.
Photo by Robert Scoble

All Business

Treat emails like business letters
You won't err if you are too formal, but there is the possibility of committing many gaffes if you are too informal.
Photo by I_am_Allan

Subject

Be informative
-Write a few words indicating the purpose of your message: "Request for a space in your class," for example.

-The subject “Rhetorical Analysis Essay” would work a bit better than “heeeeelp!” (and much better than the unforgivable blank subject line).

-Include the assignment name, the class you're in and the course section or the days and time the class meets.
Photo by exfordy

Dear, Hi, Hey, or nothing?

Dr., Professor, Mr. and Miss/Mrs./Ms.
-“Hello” or “Good afternoon,” and then address your professor by appropriate title and last name, such as “Prof. Xavier” or “Dr. Octavius.”

-This can be tricky, depending on your teacher’s gender, rank and level of education, “Professor” is usually a safe bet for addressing a college teacher.

-Similarly, instead of concluding with “Sent from my iPhone” or nothing at all, include a signature, such as “Best” or “Sincerely,” followed by your name.

Time frame

Don't expect an instant response and take steps to minimize the exchange
-Allow them a day or two, or even more, to respond. You can re-send the message if you haven't heard back in five days or so.

-Take steps to minimize the email exchange. For example, if you are requesting an appointment, state your purpose and name the days and times you could come in your original message.

-Your respondent may then be able to answer you with only one additional email.

-Do your part in solving what you need to solve. If you email to ask something you could look up yourself, you risk presenting yourself as less resourceful than you ought to be.

-But if you mention that you’ve already checked the syllabus, asked classmates and looked through old emails from the professor, then you present yourself as responsible and taking initiative.

-So, instead of asking, “What’s our homework for tonight?” you might write, “I looked through the syllabus and course website for this weekend’s assigned homework, but unfortunately I am unable to locate it.”
Photo by Mylla

LOL

Don't use emoticons or internet acronyms, abbreviations, or shorthand   
-Think of emails as letters, not text messages.

-Emails using emojis, acronyms, abbreviations, etc. aren't wrong, just for a different audience.
Photo by marcopako 

Proofread

Check your grammar and spelling
Follow proper grammar rules: spelling, punctuation, capitalization and syntax.
Photo by postbear

Use paragraph breaks

Keep most messages to under a screen in length
And be clear and concise.
Photo by aresauburn™

Don't use email to rant or whine

Rant all you want in an email ... but don't send it.

Hit the delete button and write a more measured email.

On the other hand, an email in which you direct a constructively worded complaint to the person most able to address such complaints is just fine.

Photo by soukup

tone is everything

-Avoid desperation

-Even if it is true that “the printer wasn’t printing” and you “really need an A in this class,” your email will be more effective if you to take responsibility: “I didn’t plan ahead well enough, and I accept whatever policies you have for late work.”

Add a touch of humanity

Writing is an act of human communication
-While avoiding obvious flattery, you might comment on something said in class, share information regarding an event the professor might want to know about or pass on an article from your news feed that is relevant to the course. These sorts of flourishes, woven in gracefully, put a relational touch to the email, recognizing that professors are not just point keepers but people.

-Professors are people, too. They have friends, families, hobbies and favorite foods. So when you email a professor, remember that you are not writing to an entity, a building or a computer — you are communicating with a real person. Be kind, be thankful and never come across as demanding.

-This can be accomplished with the “You Attitude,” a concept that asks you to consider yourself as the reader. What words or sentences would be off-putting?
Photo by DrewMyers

Reply/Reply all/cc/bcc

Is your address professional?
-Your email might not reach everyone, or reach the wrong people.

-Reply/Reply All/CC/BCC
Photo by aka Twitch

be kind to yourself

And if you do make an electronic faux pas
-All of us have made mistakes.

-We learn from our mistakes and we learn to forgive ourselves (and others).

MANAGING YOUR ONLINE IDENTITY

-1st thing people think of is an embarrassing party photo your friend posted.

-YouTube or Vine on Twitter, state and local public records & newspapers where you were quoted.

Photo by Chapendra

There is no delete button on the internet

-Things you post don't disappear just because you deleted them.

-What you post on one site may be archived somewhere else, be on someone else's page, or still be on a server somewhere.

-There are tools to download off of YouTube

-Anyone can click and save a photo from anywhere.

search yourself

-WIth a common name, add school or hometown.

-Positive things: race, charity event, club

-Negative: photo, blog rant

-Chances are, a perspective employee can see these too.

Would an employer approve of your ...

  • Public email addresses
  • Outgoing voicemail message
  • Google search results
  • Every social networking site you belong to and blogs
  • Online resume 

Clean Up Content You Don’t Want the World to See

What you have posted and what others have posted about you
-Does your current online image reflect you at your best and convey the message you want people to see?

-delete any negative or inappropriate content

-have others remove negative content about you

-if you can't remove the content, remove the tag.

Reset privacy settings

-You Facebook account may be set to private - but make a list of all your other SM accounts and blogs - there may be links between them
Photo by Tojosan

Create a More Flattering Image Online

Create positive content, LinkedIn profile
-Create positive content potnetial employers can see

-LinkedIn account

-purchase the url of your name

-create a professional Twitter feed where you follow and interact with others in your field

-Lastly, find blogs and professional networks related to your area of interest and post on them

If all else fails ...

Address the 'digital dirt' upfront in a neutral manner
-Create a story that explains it as neutrally as possible.

-Take responsibility

-Indicate what you learned from it.

-If it wasn't your fault, say so. Most people understand.
Photo by lvnte