RESTAURANT OPERATIONS

THE FRONT OF THE HOUSE RESPONSIBILITIES

• Planning: Server Sections
• Organizing: Employees (lead shift sheet, see who is on the floor)
• Communicating: With Back of The House
• Motivating: Entire Staff
• Controlling: The Reservations patrons

FRONT OF THE HOUSE

• Responsible for the first impression of the restaurant
• Restaurant Manager , Host , Bartender , Servers , and Busser

FRONT OF THE HOUSE POSITION

• Restaurant Manager
• Guest count is arrived at by comparing same day last year
• Responds to customer complaints
• Share the info with the kitchen

FRONT OF THE HOUSE POSITION

• Host or Hostess
• Geets and seat guests
• Provides menus
• Organizes and prepares reservations
• Brings Complaints to Attention of manager

FRONT OF THE HOUSE POSITION

• Bartenders
• Check ID Verify age
• Clean glasses , Utensils , Bar Equiment
• Take orders both directly from patrons and through servers
• Ask or remove customers who become loud or obnoxious

FRONT OF THE HOUSE POSITION

• Servers
• Explain Various menu items , including ingredients and cooking methods
• Know daily specials
• Take orders , and deliver food to tables
• Stock Service areas with supplies

FRONT OF THE HOUSE POSITION

• Busser
• Clean dirty dishes off tables
• Resetting cleared tables
• Refills water glasses